Website Maintenance Terms

Last Updated: February 2026

These Website Maintenance Terms apply to all clients who subscribe to a DIGITALO Pty Ltd (ABN 49 616 606 896) Care Plan or ongoing support arrangement. By engaging us for maintenance, you agree to these terms alongside our general Service Terms & Conditions.

1. Scope of Maintenance Services

Our Care Plans are designed to keep your website stable, secure, and up to date. Inclusions (depending on your plan) may include:

• Updates: Scheduled updates of WordPress Core, Plugins, and Themes.

• Monitoring: Security scans and uptime monitoring.

• Support: Technical troubleshooting and minor content edits.

• Inclusions: Exact deliverables are as specified in your monthly subscription or individual service agreement.

2. The Nature of WordPress Updates

You acknowledge that:

• Third-Party Code: Plugins and themes are developed by third parties. We are not responsible if a third-party developer releases a buggy update or ceases support for their product.

• Compatibility: Sometimes updates cause “conflicts” (e.g., a new WordPress version breaking an old plugin). Fixes for these conflicts are included in our maintenance time, but major rebuilds required by software obsolescence may be quoted separately.

3. Security & Malware Disclaimer

We use industry-standard tools to minimise the risk of hacking. However:

• No Guarantee: No website is 100% unhackable.

• Breach Recovery: If your site is compromised despite our maintenance efforts, we will provide a quote for “Malware Removal & Restoration”. This is a specialist service and is not included in standard monthly maintenance fees.

• Liability: DIGITALO is not liable for any loss of data, loss of business, or reputation damage resulting from a security breach.

4. Backups & Data Loss

• Redundancy: While we may configure backup tools, you agree that your Hosting Provider is the primary party responsible for server-side backups.

• Verification: We perform periodic checks to ensure backups are running, but we are not responsible for data loss caused by hosting hardware failure or backup file corruption.

5. Licensing & Renewals

• DIGITALO Licences: If your site uses our agency licences (e.g. Divi), you have the right to use them as long as you remain a maintenance client.

• Termination: If you cancel your Care Plan, you must purchase your own licences for any premium themes or plugins to continue receiving updates.

• Client Licences: We are not responsible for site failures caused by the expiry of licences you have purchased personally (e.g. specific niche plugins or domain names).

6. Support Hours & Response Times

• “Use it or Lose it”: Monthly support hours included in your plan do not roll over to the next month.

• Fair Use: “Minor edits” typically refer to tasks taking 15–30 minutes. Large tasks will be quoted separately.

• Urgency: We aim to respond to support tickets within 24–48 business hours. We do not provide 24/7 emergency “on-call” support unless specifically agreed in a custom Enterprise Plan.

7. Cancellation & Payment

• Notice: You may cancel your Care Plan with 14 days’ written notice.

• Payment: Plans are billed monthly in advance. Access to support and updates will be suspended if an invoice is more than 7 days overdue.

8. Limitation of Liability

To the maximum extent permitted by law, DIGITALO Pty Ltd is not liable for any consequential loss, loss of profit, or website downtime arising from software updates, hosting issues, or external cyber-attacks.