Privacy Policy

Last Updated: 7 July 2026

1. Introduction

DIGITALO Pty Ltd (“DIGITALO”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or engage our services.

We aim to collect only the information reasonably necessary to provide our services and operate our business.

By using our website or engaging our services, you agree to the collection and use of your information as described in this Privacy Policy.

---

2. Who We Are

DIGITALO Pty Ltd provides digital services including, but not limited to:

• Website design and development
• WordPress support
• Website maintenance
• Website hosting assistance
• WooCommerce support
• Search Engine Optimisation (SEO)
• Content writing and copywriting
• Graphic design
• Canva templates
• HTML email signatures
• Google Business Profile setup
• Social media setup
• Newsletter design
• Digital consulting
• General website support

Our website address is:

https://digitalo.com.au

---

3. What Information We Collect

Depending on how you interact with DIGITALO, we may collect personal information including:

Contact Information

• your name;
• business name;
• email address;
• telephone number;
• postal address (where applicable).

Project Information

Information required to provide our services, including:

• website details;
• hosting information;
• domain names;
• branding assets;
• logos;
• photographs;
• written content;
• project briefs;
• technical information;
• login credentials provided to us.

Financial Information

Where required for invoicing or payments, we may collect:

• billing details;
• business information;
• transaction records.

DIGITALO does not store your credit card details.

Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address;
• browser type;
• operating system;
• pages visited;
• referral source;
• date and time of access;
• approximate location information;
• device information.

This information helps us improve our website and better understand how visitors use our services.

---

4. How We Collect Information

We may collect information when you:

• visit our website;
• submit an enquiry;
• request a quotation;
• engage our services;
• communicate with us by email or telephone;
• complete online forms;
• subscribe to newsletters;
• provide feedback;
• participate in surveys;
• communicate through social media; or
• otherwise interact with DIGITALO.

We may also receive information from third parties where authorised by you, such as:

• your hosting provider;
• domain registrar;
• web developer;
• marketing agency;
• business representative;
• software providers.

---

5. How We Use Your Information

We use personal information to:

• respond to enquiries;
• prepare quotations;
• provide requested services;
• manage projects;
• communicate with clients;
• provide customer support;
• issue invoices;
• comply with legal obligations;
• improve our services;
• improve our website;
• maintain security;
• detect fraud or misuse;
• send service-related communications.

Where you have provided consent, we may occasionally send newsletters, service updates or marketing communications.

You may unsubscribe from marketing communications at any time.

---

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used for purposes including:

• website functionality;
• analytics;
• remembering preferences;
• security;
• performance monitoring.

For further information, please refer to our Cookie Policy.

Most web browsers allow you to disable cookies, although some website features may not function correctly if cookies are disabled.

---

7. Analytics

DIGITALO uses website analytics tools to better understand visitor behaviour and improve our website.

Analytics information may include:

• pages visited;
• time spent on pages;
• navigation paths;
• referring websites;
• general location information;
• device types.

Analytics data is generally aggregated and is not used to personally identify individual visitors.

---

8. Third-Party Services

To provide our services, DIGITALO may use trusted third-party providers.

Depending on the project, these may include services such as:

• Microsoft 365
• Xero
• Google Workspace
• Google Analytics
• Google Business Profile
• Google Maps
• Cloudflare
• WordPress
• WooCommerce
• Canva
• payment providers
• website hosting providers
• domain registrars
• newsletter platforms.

These providers maintain their own privacy policies and terms of use.

DIGITALO is not responsible for the privacy practices of third-party websites or services.

---

9. Artificial Intelligence (AI)

DIGITALO may use artificial intelligence (AI) tools to assist with:

• drafting written content;
• editing;
• proofreading;
• brainstorming ideas;
• creating design concepts;
• improving workflow efficiency.

All AI-assisted work is reviewed by a human before being supplied to clients.

Where practical, we avoid entering unnecessary personal information into AI systems.

Clients remain responsible for reviewing and approving all final content before publication.

---

10. Client Projects

In order to provide our services, DIGITALO may be granted access to client systems including:

• websites;
• WordPress administration areas;
• website hosting accounts;
• domain management;
• Microsoft 365 accounts;
• Google Business Profiles;
• social media accounts;
• email platforms.

This access is used solely for the purpose of providing the requested services.

DIGITALO treats client credentials and project information as confidential and takes reasonable steps to protect them.

---

11. Referral Partners

From time to time, DIGITALO may recommend third-party products or services that we believe are suitable for our clients.

Where you choose to proceed with a referral, limited information may be shared where reasonably necessary to facilitate the introduction.

This will generally occur only with your knowledge or consent.

Further information regarding referral arrangements is available in our General Terms & Conditions.

---

12. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive updates, we may occasionally send information about:

• new services;
• website tips;
• business updates;
• promotions;
• newsletters;
• other information we believe may be of interest.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

We do not sell mailing lists or personal information to third parties.

---

13. Data Security

DIGITALO takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures we may use include:

• secure passwords and authentication;
• encrypted website connections (SSL);
• reputable cloud-based service providers;
• software updates;
• appropriate access controls; and
• regular security practices.

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic data is completely secure. Accordingly, we cannot guarantee absolute security.

Clients are encouraged to maintain strong passwords and appropriate security practices for their own accounts and systems.

---

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• comply with legal or taxation obligations;
• maintain appropriate business records;
• resolve disputes; or
• enforce our agreements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where practical and permitted by law.

---

15. Overseas Disclosure

Some of the third-party services used by DIGITALO may store or process information on servers located outside Australia.

Where this occurs, we take reasonable steps to use reputable providers that maintain appropriate privacy and security standards.

By using our services, you acknowledge that your information may be processed in other countries where these providers operate.

---

16. Your Privacy Rights

Subject to applicable Australian laws, you may request to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• update your contact details;
• withdraw consent for certain communications;
• request deletion of personal information where appropriate.

To make a request, please contact us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

In some circumstances, we may be unable to comply with a request where we are legally required to retain information or where another lawful exemption applies.

---

17. Links to Other Websites

Our website may contain links to third-party websites for your convenience.

Once you leave the DIGITALO website, we have no control over the content, security or privacy practices of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

---

18. Children’s Privacy

DIGITALO’s services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent.

If you believe we have unintentionally collected such information, please contact us so we can investigate and, where appropriate, remove the information.

---

19. Australian Privacy Laws

DIGITALO aims to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

If you believe we have not handled your personal information appropriately, we encourage you to contact us first so we have the opportunity to investigate and resolve your concerns.

If you remain dissatisfied, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

---

20. Changes to this Privacy Policy

DIGITALO may update this Privacy Policy from time to time to reflect changes in:

• legislation;
• technology;
• our services;
• business practices; or
• website functionality.

The most current version will always be published on our website.

Your continued use of our website or services after changes have been published constitutes acceptance of the updated Privacy Policy.

---

21. Contact Us

If you have any questions about this Privacy Policy or how DIGITALO handles personal information, please contact us.

DIGITALO Pty Ltd

ABN: 49 616 606 896

Samford Valley, Queensland, Australia

Website: https://digitalo.com.au

Email: info@digitalo.com.au

We will make reasonable efforts to respond to privacy enquiries promptly.

---

Thank you for trusting DIGITALO.

We value your privacy and are committed to handling your personal information responsibly, transparently and with care.